Cancellation policy

HOW TO NREMT REFUND AND CANCELLATION POLICY

Updated 10/03/2025

This policy applies to all purchases made on or after 10/03/2025.

I. GENERAL POLICY

A. Refund Eligibility Depends on Product Type.

1. Standard Membership (see Section II).

2. 100% Guaranteed to Pass or 100% Money Back Guarantee (see Section III).

3. Tutoring Policy, including Bundles/Packages and Tutoring Unlimited Packages (see Section IV).

4. Boot Camp Policy (see Section V).

Note: Boot Camp tuition is nonrefundable unless otherwise agreed upon in writing by How To NREMT or a separate insurance policy is purchased. Any such insurance policy may be offered only on a case-by-case basis, is not guaranteed, and is effective only upon a separate written addendum signed by How To NREMT and the student.

B. Written Request Within 30 Days.

a. All refund requests must be made in writing within thirty (30) days of the qualifying event unless otherwise stated in this Policy.

C. Qualifying Event Defined.

a. A “qualifying event” means the specific occurrence that triggers refund eligibility under this Policy, including but not limited to the purchase date, the date of an exam failure, or the date of instructor clearance.

b. Requests submitted more than thirty (30) days after the qualifying event will not be considered.

D. Refund Limitations; Maximum Amounts.

a. Where a refund is permitted under this Policy, monthly memberships are capped at a maximum refund equal to sixty (60) days of fees.

b. Annual and lifetime memberships, and any other non-monthly subscriptions, may be refunded up to but not exceeding the original amount paid.

c. Any portion of a payment that covers tutoring sessions or tutoring packages is non-refundable and excluded from any membership refund calculations; tutoring is governed exclusively by Section IV.

d. Refund eligibility for lifetime memberships under Section III must be claimed within twelve (12) months of the original purchase date; requests made after twelve (12) months are ineligible regardless of usage or exam outcome.

e. Refunds for annual and two-year memberships are available only under Section II.A or Section III. This subsection does not apply to Bundled Memberships (see Section IV.C).

f. Bundled Memberships are entirely non-refundable (see Section IV.C).

E. Case-by-Case Determination; Anti-Fraud.

a. All refund eligibility determinations are made on a case-by-case basis to confirm whether the stated requirements of this Policy have been met. Requests that meet all requirements will not be arbitrarily denied.

b. How To NREMT may deny refund requests that do not meet the stated requirements of this Policy.

c. Discretionary exceptions, if any, will be based on documented hardship, system error, or mischarge, and will not limit your rights under the express terms of this Policy.

d. Refund claims that are suspected to be fraudulent, abusive, or deceptive may be denied in the sole discretion of How To NREMT.

F. Refund Process; Chargebacks; Outstanding Balances.

a. Refund requests shall be submitted to Support@howtonremt.com or by mail to: 8407 Bandera Rd, STE 103 PMB 441, San Antonio, Texas 78250, United States.

b. All outstanding balances must be paid in full before a refund can be considered.

c. If you initiate a payment dispute or chargeback while a refund request is pending, How To NREMT may pause processing until the dispute is resolved and may deny the request if duplicative or inconsistent with this Policy.

d. Approved refunds will be issued to the original payment method within ten (10) Business Days of approval unless a different method is required by the payment processor or law.

G. Finality of Refunds and Credits.

a. Any refund, partial refund, or credit issued under this Policy is final.

b. Once a refund or credit is accepted, the customer waives any right to pursue additional or alternative refunds related to the same purchase.

c. If a refund is declined or services are continued in place of a refund, future refund eligibility for that purchase is forfeited.

d. Refunds and credits cannot be reopened, reversed, or renegotiated once a decision has been made.

e. Refunds and credits are mutually exclusive; once a credit is issued, no cash refund will be provided for the same purchase.

H. Inactive Status.

a. An account may be placed into inactive status after ninety (90) consecutive days without logging into the platform or attending any live session.

b. Accounts in inactive status are not eligible for refunds; however, refund eligibility established prior to inactive status will be honored if all requirements were met at the time of the original claim.

c. Reinstatement requires a written request. To qualify for reinstatement, the student must be eligible to take the NREMT exam or be enrolled in a state-approved initial EMS training program and must provide proof thereof, which may include, without limitation, an Authorization To Test (ATT) letter from the NREMT or written confirmation from an EMS instructor.

d. Refund requests must still be submitted within thirty (30) days of the qualifying event even if the account later becomes inactive.

e. If the eligibility requirements for reinstatement are met, reinstatement to active status will be provided at no additional cost while the membership is valid and non-expired.

f. This Section I.H shall be applied except where prohibited by law.

I. Damages and Issues for Tangible Items.

a. Customers shall inspect tangible items upon receipt and promptly contact How To NREMT if an item is defective, damaged, or incorrect so that How To NREMT may evaluate the issue and address it.

J. Refunds Versus Credits.

a. In certain circumstances, refunds may be issued in accordance with this Policy and the Terms and Conditions.

b. If a refund is not issued, a credit may be offered for use toward other products or classes.

c. In the event of any conflict between a product-specific refund provision in Sections II through V and this Section I.J, the product-specific provision shall control.

K. Group Classes.

a. Online instructor-led classes, group tutoring sessions, and group training sessions do not expire while membership remains active.

b. Classes may be rescheduled at the customer’s discretion, subject to the rescheduling mechanisms provided on the website, via email confirmation links, or by contacting How To NREMT.

L. Continuing Education (CE).

a. Continuing Education is provided through Safety Unlimited Inc.

b. Refund requests will be submitted by How To NREMT to Safety Unlimited Inc. within five (5) Business Days; Safety Unlimited Inc.’s policy governs eligibility and outcomes.

M. Zoom Paid Course Policy.

a. A customer may cancel any time prior to the scheduled start time by emailing Support@howtonremt.com; course fees are nonrefundable.

b. If a cancellation occurs prior to the scheduled start time, the customer may request to reschedule to a future training session by notifying How To NREMT within fourteen (14) days of the cancellation notice; the rescheduled session must be set and occur within twelve (12) months of the original signup date, failing which the rescheduling allowance is forfeited.

c. No-shows and late cancellations made after the scheduled start time are not eligible for refunds or rescheduling credits.

d. All course registration fees are final; no refunds will be issued. Where appropriate, only rescheduling credits will be allotted; such credits must be used within twelve (12) months of the original signup date and are non-transferable.

N. Membership Cancellation Policy (General).

a. A membership may be canceled at any time through the account portal or by written request to How To NREMT.

b. Cancellation alone does not entitle a member to a refund. Refund eligibility, if any, is determined under Sections II through IV of this Policy.

c. Members should review this entire Policy to determine eligibility.

d. Before any renewal charge, renewal terms, frequency, and cancellation method are disclosed in the account portal; members may cancel at any time before renewal to avoid future charges.

O. Force Majeure.

a. In the event of circumstances beyond the reasonable control of How To NREMT, including but not limited to natural disasters, governmental actions, or widespread technical failures, How To NREMT may cancel or reschedule services without liability for refunds beyond those expressly stated in this Policy.

P. Changes to This Policy.

a. How To NREMT may update this Policy prospectively by posting a revised date at the top and, for material changes affecting active subscriptions, by email notice at least fourteen (14) days before effectiveness.

Q. Definitions.

a. “Writing” means email to Support@howtonremt.com or messages submitted through the official account portal.

b. “Business Day” means Monday–Friday, excluding U.S. federal holidays.

c. “Membership” means a paid subscription granting access to How To NREMT digital training content and services other than tutoring and Boot Camps.

d. “Boot Camp Tuition” means the base instructional fee charged for participation in the Boot Camp, exclusive of any optional insurance or add-ons.

e. “Qualifying Event” has the meaning in Section I.C.

f. “Proof” includes electronic copies (PDF, images, or screenshots) of required documentation.

g. “Bundled Membership” means any product that includes tutoring (of any type) together with access to Membership features; the bundle is priced and sold as a single combined purchase.

R. Compliance Carve-Out.

a. Notwithstanding any venue, non-refundability, or timing provisions herein, this Policy will be applied in accordance with applicable consumer-protection laws, and nothing herein limits any non-waivable statutory right.

II. STANDARD MEMBERSHIP REFUND POLICY

A. Three-Day Satisfaction Guarantee.

a. How To NREMT provides a three (3)-day satisfaction guarantee for full-access and NREMT prep memberships.

b. To be eligible for a refund, the member must contact How To NREMT within three (3) days of purchase to request a refund.

c. If contact is not made within three (3) days of purchase, no refund shall be available unless the member qualifies under Section III.

d. This Section II does not apply to Bundled Memberships; Bundled Memberships are non-refundable under Section IV.C.

B. Subscription Charges.

a. Repeat subscription charges that have been processed are nonrefundable unless otherwise stated in this Policy.

b. Renewal terms, frequency, and cancellation methods are disclosed in the account portal prior to any renewal charge.

C. Ineligible Situations.

a. A member is ineligible for a refund if the member passed the NREMT Cognitive Exam while using a How To NREMT membership.

b. For memberships that include a trial, refunds are not available if the trial period elapsed and any login or content access occurred during the trial window. If the trial was not granted or no login/content access occurred during the trial window, Section II.A may apply.

c. A member is ineligible for a refund if any training documents or training content were accessed or downloaded. The three-day satisfaction guarantee does not apply after content is downloaded. THIS WAIVER IS CONSPICUOUS AND ACKNOWLEDGED WHEN YOU ACCESS OR DOWNLOAD DIGITAL CONTENT.

d. Cancellation of a membership does not by itself entitle the member to a refund.

e. By accessing or downloading digital training content, the member expressly consents to the immediate provision of services and acknowledges that the right to a refund under the three-day satisfaction guarantee is waived.

III. 100% GUARANTEED TO PASS OR 100% MONEY BACK GUARANTEE POLICY

A. Eligibility Requirements.

a. The member did not pass the NREMT exam on the first attempt after using the How To NREMT membership.

b. The member successfully completed all ten (10) steps in the ten-step training plan, in order, with all applicable course sections marked complete and with passing grades on all required assessments, including final exams and simulators.

c. The member requested a refund in writing within thirty (30) days of failing the first NREMT exam attempt, ceased use of the membership after that failure, and has not subsequently passed the NREMT exam.

B. Clarification of Refund Amounts and Timing.

a. A “100% refund” refers to the amount actually paid for the membership.

b. For monthly memberships, refunds are capped at a maximum equal to sixty (60) days of fees.

c. For annual, lifetime, or other non-monthly subscriptions, refunds may be issued up to the original purchase price actually paid, but not exceeding that amount.

d. For lifetime memberships, refund eligibility under this Section III must be claimed within twelve (12) months of purchase.

e. This Section III does not apply to Bundled Memberships; Bundled Memberships are non-refundable under Section IV.C.

IV. TUTORING POLICY (BUNDLES/PACKAGES AND TUTORING UNLIMITED PACKAGES)

A. Non-Refundability; Scope.

a. All tutoring sessions and all tutoring packages, whether standalone or included within a bundle, are non-refundable.

b. This non-refundability applies regardless of scheduling, attendance, progress, or exam outcomes, and supersedes any prior statements to the contrary.

B. Tutoring Cancellation and General Rules.

a. Private tutoring sessions may be canceled or rescheduled without penalty if at least twenty-four (24) hours’ notice is provided prior to the scheduled start time.

b. If cancellation or rescheduling occurs within twenty-four (24) hours, a fifty-dollar (US $50) fee may be required before rescheduling. If such fee is not paid within thirty (30) days of assessment, the right to reschedule is lost.

c. Failure to attend a private tutoring session without proper notice results in forfeiture of that session.

d. Upon expiration or termination of a membership, any unused sessions are forfeited.

e. Tutoring sessions are non-transferable.

C. Bundled Memberships (Entire Bundle Non-Refundable).

a. Where tutoring is included as part of a bundle with Membership features, the entire Bundled Membership is non-refundable.

b. Any refund provisions in Sections II or III do not apply to Bundled Memberships.

D. Tutoring Unlimited Packages; Term and Eligibility.

a. The Tutoring Unlimited package provides unlimited tutoring sessions to support preparation for the National Registry Exam, initial training program(s), or both, subject to this Section IV.

b. Only individuals actively preparing for the National Registry Exam or enrolled in an accredited initial EMS training program are eligible.

c. Sessions must be used solely for study and preparation related to the National Registry Exam or an initial EMS training program.

d. The Tutoring Unlimited package is valid for a maximum term of one (1) year from the date of purchase; upon expiration, access to content, features, and tutoring terminates unless otherwise agreed in writing.

e. Students are prohibited from sharing training content, videos, session recordings, or other proprietary information without the prior written consent of How To LLC; any violation constitutes a material breach and may result in immediate termination of services, with the remaining balance of the contract becoming immediately due and payable in full.

E. Definition of “Unlimited Tutoring.”

a. “Unlimited Tutoring” means: “You may schedule tutoring as often as you’d like during your one-year membership. To ensure all students have access, tutoring is capped at 2 hours per day and 6 hours per week. That’s still over 300 hours of tutoring in a year — far more than any typical student needs.” Full terms and conditions apply.

F. Tutoring Unlimited Packages; Usage Rules and Availability.

a. A maximum of two (2) hours of tutoring may be scheduled per day.

b. Sessions are scheduled in one-hour increments and may be scheduled consecutively to reach two (2) hours.

c. A maximum of six (6) tutoring hours may be scheduled per week.

d. Only one session, of one (1) to two (2) hours in length, may be on the schedule at any given time to prevent overbooking and cancellations.

e. How To NREMT will ensure that at least ten (10) hours of tutoring availability are offered on the calendar each month; however, no guarantee is made as to specific dates or times. Students are encouraged to schedule early in the month.

G. Tutoring Unlimited Packages; Additional Benefits.

a. Purchase of a Tutoring Unlimited package includes a one (1)-year full-access membership to How To NREMT at no additional cost, providing resources for exam preparation.

b. One refresher course is available upon written request, provider-level appropriate and CAPCE-accredited and NREMT-approved. The refresher course may be used for an upcoming NREMT recertification cycle. Acceptance by state EMS agencies or other authorities is not guaranteed.

H. Tutoring Unlimited Packages; Scheduling and Conduct.

a. Following instructor notification that a student is prepared to pass the NREMT exam, the student should schedule and take the exam within fourteen (14) calendar days unless otherwise agreed in writing.

b. Sessions must be scheduled through the assigned instructor’s tutoring calendar provided by How To NREMT; students may sign up for any available session without prior permission.

c. Sessions are non-transferable and may be used only by the enrolled student.

d. Abuse of the tutoring service, including without limitation excessive no-shows in excess of two (2) per month, misuse of resources (including sharing access with a non-member or violating How To NREMT policies), or repeated failure to meet instructor recommendations or requirements, may result in suspension or termination.

e. How To NREMT instructors may cancel or reschedule sessions as needed for health-related emergencies or other extenuating circumstances.

f. To ensure fair access for all students, no guarantee is made as to specific dates or times preferred by any individual student, and availability may decrease as the month progresses; students are encouraged to coordinate with instructors for strategic scheduling.

I. Agreement.

a. By purchasing any tutoring session, tutoring package, Bundled Membership, or Tutoring Unlimited package, the student agrees to abide by the terms and conditions set forth in this Section IV and in this Policy.

V. BOOT CAMP POLICY

A. Non-Refundability; Limited Exceptions.

a. Boot Camp tuition is nonrefundable.

b. A refund may be granted only if expressly agreed upon in writing by How To NREMT or if the customer has separately purchased an insurance policy that provides refund rights.

c. Any such insurance policy may be offered only on a case-by-case basis, at the sole discretion of How To NREMT, and shall be subject to a separate written addendum signed by How To NREMT and the student. No insurance option is offered by default; availability is not guaranteed.

B. Scheduling; Participation.

a. Students are responsible for ensuring timely scheduling and participation in all Boot Camp activities.

b. Misrepresentation of attendance, exam attempt, or score may result in disqualification from any discretionary consideration and may result in a permanent ban from services.

VI. GOVERNING LAW

A. Applicability.

a. All policies are subject to the laws of the State of Texas and applicable United States federal law.

B. Severability; Minor Errors.

a. If any provision of this Policy is found to be invalid, inaccurate, or unenforceable, including due to clerical error, spelling, or formatting, the remaining provisions shall remain in full force and effect.

b. Minor errors or inconsistencies shall not affect the enforceability of the Policy.

C. Venue and Jurisdiction.

a. Any dispute arising under this Policy shall be resolved exclusively in the state or federal courts located in Bexar County, Texas, and the customer consents to the personal jurisdiction of those courts.

b. To the extent a mandatory consumer venue right applies under a customer’s state law, this venue clause applies to the maximum extent permitted.

D. Prior Purchases.

a. For purchases made before the current Policy date stated above, customers shall refer to the archived version of the Policy, available upon request at Support@howtonremt.com.