Privacy policy

Privacy Policy

Last Updated: August 4, 2026

How To NREMT ("we," "us," or "our") operates the How To NREMT website at howtonremt.com and the How To NREMT mobile app. Because the website and mobile app handle information differently, this Privacy Policy explains each separately.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Email: support@howtonremt.com

Mail:
How To NREMT
2509 E Thousand Oaks Blvd
Thousand Oaks, CA 91362

The Mobile App

Our mobile app does not collect, store on our servers, transmit, or share any personal information.

The app:

  • Has no account or login system.

  • Uses no analytics.

  • Displays no advertising.

  • Performs no user tracking.

  • Requests no device permissions (such as camera, location, contacts, or microphone access).

  • Uses no cookies.

  • Does not include a built-in web browser. Any links you tap open in your device's default browser.

The only information stored by the app is a single, non-personal setting on your device that remembers whether you've viewed the introductory screens. This information never leaves your device and is deleted if you remove the app.

If you already have a membership, the app provides a link to our website's sign-in page in your device's web browser. Your login credentials are never seen or stored by the app itself.

Links to Other Websites

Our app and website may link to third-party websites, including:

  • How To NREMT (howtonremt.com)

  • Member Sign-In Portal (training.howtonremt.com)

  • Continuing Education Portal (howtonremt.otsystems.net)

  • Calendly scheduling pages

  • Facebook

  • Instagram

  • TikTok

  • YouTube

Once you leave our app or website, your interactions with those websites are governed by their own privacy policies and terms.

The Website

Device Information

When you visit our website, we automatically collect certain information, including:

  • Browser type

  • IP address

  • Time zone

  • Cookie information

  • Browsing and search activity

We collect this information through cookies, log files, and similar technologies to operate, secure, and improve our website. This information is shared with our website platform provider, Shopify.

Order Information

When you purchase or enroll in one of our products or services, we collect information such as:

  • Name

  • Billing address

  • Shipping address (when applicable)

  • Payment information

  • Email address

  • Phone number

This information is used to process your order, prevent fraud, and communicate with you. It is shared with Shopify for payment processing and website operations.

AI Chat Assistant

Our website includes a study-help AI assistant powered by OpenAI.

When you use the assistant, we collect the messages you submit and basic usage information necessary to provide the service. Please do not submit sensitive personal, medical, or financial information.

Your messages may be processed by OpenAI, LLC. For more information, please review OpenAI's Privacy Policy at openai.com/privacy.

The AI assistant is provided solely for educational purposes and does not provide medical, legal, or other professional advice.

Advertising and Analytics

We use Google Analytics to better understand how visitors use our website.

We may also use advertising services provided by:

  • Google

  • Facebook

  • Microsoft Bing

  • Shopify Audiences

These services may use cookies or similar technologies to personalize advertisements based on your browsing activity.

You may opt out through the respective providers' privacy or advertising settings.

Fraud Prevention

To help prevent fraud, Shopify may temporarily block IP addresses or payment methods associated with repeated failed transactions.

These measures are used solely for fraud prevention. If you believe you have been affected in error, you may contact us.

Cookies

Our website uses functional, performance, and advertising cookies.

Most cookies remain active for between 30 minutes and two years, depending on their purpose.

You can control or delete cookies through your browser settings, although doing so may affect certain website features.

Data Retention

We retain order information until you request its deletion, unless we are required to keep it longer to comply with legal obligations.

Children's Privacy

The mobile app does not collect personal information from users of any age.

Our website is intended for individuals who are at least 18 years old. We do not knowingly collect personal information from anyone under the age of 18.

If you believe a minor has provided personal information through our website, please contact us so we can delete the information.

Your Privacy Rights

California Residents

California residents may have the right to:

  • Know what personal information we collect

  • Request correction of personal information

  • Request deletion of personal information

  • Opt out of the sale or sharing of personal information

  • Limit the use of sensitive personal information where applicable

To exercise these rights, please contact us.

Residents of the European Economic Area (EEA)

If you are located in the EEA, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to processing

  • Object to certain automated decision-making

Because we use service providers located in the United States (including Shopify, Google, and OpenAI), your information may be transferred to and processed in the United States using appropriate safeguards where required.

Security

We use reasonable administrative, technical, and physical safeguards to help protect your information.

The mobile app stores only a non-personal local preference on your device. Website payments are processed using Shopify's PCI-compliant payment systems.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date at the top of this page.

Complaints

If you are dissatisfied with our response to a privacy concern, you may have the right to contact your local data protection authority.