Privacy policy
HOW TO NREMT PRIVACY POLICY
Last Updated: October 24, 2026
OVERVIEW
How To NREMT, operated by The How To LLC and also known as The How To Company ("we," "us," or "our"), provides educational services through howtonremt.com, associated student training platforms, and mobile applications.
This Privacy Policy describes the information we collect, how we use and protect it, when we share it, and the privacy rights available to users.
Our public website, student training platforms, and mobile applications may collect and process different types of information depending on their functionality.
SECTION 1 - CONTACT INFORMATION
Questions concerning this Privacy Policy or requests relating to personal information may be directed to:
Email: support@howtonremt.com
Mail: How To NREMT, 2509 E Thousand Oaks Blvd, Thousand Oaks, CA 91362.
SECTION 2 - OUR MOBILE APPLICATIONS
Our original informational mobile application provides educational information and links to our website. It does not independently require student registration or operate an account system.
The original application is designed without independent advertising, user tracking, or analytics functionality. It does not request access to the device's camera, contacts, location, or microphone.
It stores a local preference indicating whether the introductory screens have been viewed. Links to external websites open in the device's default browser.
Our account-connected student applications and administrative platforms operate differently. They may collect, access, transmit, or display account information and educational records necessary to provide their functionality.
The collection and processing of information through these services are described in the following sections.
SECTION 3 - LINKS TO OTHER WEBSITES
Our website and applications may contain links to third-party websites and services, including:
howtonremt.com
training.howtonremt.com
howtonremt.otsystems.net
Calendly
TikTok
YouTube
External websites operate under their own privacy policies and terms. We encourage users to review those policies before providing personal information.
SECTION 4 - INFORMATION WE COLLECT
Depending on the services you use, we may collect the following information.
A. Account Information
Your name, email address, student identifier, account credentials, certification level, enrollment details, and membership information.
Account passwords are intended to be stored in hashed form rather than as readable passwords.
B. Purchase and Billing Information
Your name, billing address, shipping address when applicable, telephone number, email address, selected membership, payment dates, purchase amounts, renewal information, cancellation information, and refund history.
Payment information is processed through our authorized payment providers. Our public website uses Shopify, while certain student platform transactions may use Stripe.
We do not require students to provide payment card details directly to our AI educational tools.
C. Educational Information
We may collect and maintain:
Practice questions and submitted answers.
Written and spoken explanations.
Assessment results and examination simulator attempts.
Scores, educational progress, and topic proficiency.
Competency assessments and clinical judgment activities.
Flashcard activity and custom flashcards.
Course participation and time spent studying.
Achievements and other learning milestones.
AI-generated educational feedback and relevant learning history.
This information may be associated with your account to provide educational services and maintain learning continuity.
D. Preferences and Settings
We may store educational and application preferences, including text size, reading preferences, notification preferences, dashboard configuration, and other account settings.
E. Communications and Feedback
We may collect support requests, reported questions, comments, feedback, cancellation reasons, and other information voluntarily submitted through our services.
F. School and Organization Information
For students enrolled through schools, EMS programs, or other organizations, we may collect information about organizational affiliation, class enrollment, instructors, and related educational activities.
Authorized personnel may also maintain relevant administrative notes associated with student accounts.
G. Device and Usage Information
When you access our website or online platforms, we may collect browser information, IP addresses, device information, time zone, cookies, website activity, and standard server logs.
We use this information to operate, secure, maintain, and improve our services.
H. AI Credit and Feature Usage Information
When you use features that consume AI credits, we may record the number of AI credits used, the AI-powered feature for which the credits were used, the date and time of the use, and related usage information necessary to calculate, maintain, and display your AI credit balance and usage history.
For schools, EMS programs, agencies, and other participating organizations, we may also record which authorized staff member used an organizational AI feature, such as the Chat Assistant, so authorized organization administrators can review applicable usage.
AI credit usage records are maintained separately from the content of Chatbot or Chat Assistant conversations. We do not store the content of Chatbot or Chat Assistant conversations as part of the AI credit usage record. This statement does not alter any separate processing or retention that may occur when information is submitted to an AI-powered feature as otherwise described in this Privacy Policy.
SECTION 5 - HOW WE USE INFORMATION
We use collected information to:
Create and administer student accounts.
Process purchases, subscriptions, renewals, cancellations, and refunds.
Provide educational materials and training services.
Evaluate educational responses and track learning progress.
Provide AI-powered educational assistance.
Calculate, maintain, and display AI credit balances and AI feature usage.
Administer organizational AI credit usage and provide authorized organization administrators with applicable staff usage information.
Personalize educational recommendations.
Support school and organizational training programs.
Communicate with students and provide customer support.
Investigate technical issues and reported educational content.
Maintain security and prevent fraudulent activity.
Analyze website performance and improve our services.
Fulfill applicable legal and contractual obligations.
SECTION 6 - AI-POWERED EDUCATIONAL FEATURES
Our student training platforms may provide AI-powered features supported by OpenAI.
These features may include interactive tutoring, educational chat assistants, question analysis, voice-enabled interactions, personalized explanations, and automated learning evaluations.
Information transmitted for AI processing depends on the educational activity.
Our systems are designed to minimize unnecessary personal information transmitted to external AI providers.
Where reasonably practicable, AI requests contain relevant educational questions, student responses, and learning context rather than directly identifying information such as names, email addresses, or billing details.
Our internal systems may associate AI-generated results with the appropriate student account without transmitting the student's complete account information to the AI provider.
Information voluntarily included in a message or spoken response may nevertheless be transmitted for processing.
A. AI Tutoring and Educational Evaluations
Our AI-powered features may analyze practice questions, submitted answers, explanations, educational performance, and relevant learning information.
Generated feedback may be used to identify learning needs and provide personalized educational recommendations.
Relevant educational results may be stored in the student's account.
Students may turn off Tutor Analysis in the AI Tutor settings. While it is turned off, the AI Tutor does not analyze the student's reasoning, critical-thinking patterns, or test-taking skills, and those results are not updated. Topic proficiency continues to be tracked based on question performance.
B. Student Chatbot
Our account-connected chatbot allows students to ask educational questions and receive AI-generated assistance.
Depending on the chatbot's configuration, relevant educational context may be retrieved to generate responses.
Chatbot usage information, including question counts and applicable AI credit usage, may be maintained to administer usage limits, calculate AI credit consumption, and maintain account balances.
AI credit usage records may identify the feature used, the amount of AI credits consumed, and when the use occurred. The content of Chatbot conversations is not stored as part of the AI credit usage record.
Conversation retention depends on the feature's implemented configuration and applicable service arrangements.
C. Administrative AI Assistance
Authorized administrative personnel may use AI-powered tools to support student services and educational administration.
These tools are designed to minimize unnecessary disclosure of student identities, including replacing directly identifying information with limited identifiers where reasonably practicable.
For organizational AI features, including the Chat Assistant, we may record the amount of AI credits used, the feature used, when it was used, and the authorized staff member associated with that use. Authorized organization administrators may be able to review this usage information. The content of Chat Assistant conversations is not stored as part of the AI credit usage record.
D. OpenAI Processing
Certain information submitted through our AI-powered features is processed by OpenAI.
Processing and retention are subject to our applicable service arrangements and OpenAI's relevant data handling practices.
For additional information, visit https://openai.com/privacy.
AI-generated information may contain inaccuracies and is provided for educational purposes. It does not replace professional medical judgment, clinical protocols, or official examination results.
SECTION 7 - VOICE-ENABLED EDUCATIONAL ACTIVITIES
Certain educational features allow students to read questions aloud, provide spoken answers, or interact with educational tools using their voices.
When these features are activated, audio information or speech-derived text may be transmitted to OpenAI or another authorized service provider for processing.
The resulting text and educational analysis may be associated with the student's account to provide feedback and track learning progress.
The processing and retention of raw audio depend on the technical configuration of the feature. We seek to minimize the retention of audio information beyond what is necessary to provide the requested functionality.
Students should avoid including unnecessary sensitive personal information in spoken responses.
SECTION 8 - SCHOOLS, PROGRAMS AND INSTRUCTORS
Students enrolled through schools, EMS programs, or other participating organizations may have educational information associated with their organization.
Authorized organizational administrators and instructors may access relevant student information, including enrollment details, educational progress, scores, and learning activity.
Access permissions depend on the applicable organizational configuration and authorized personnel roles.
Information provided by participating organizations is used to administer the applicable educational services and fulfill our contractual obligations.
SECTION 9 - AUTOMATED WORKFLOWS AND INTEGRATIONS
We may use Zapier, webhooks, and other authorized integration technologies to automate educational and business operations.
These systems may support student enrollment, account management, membership administration, educational progress tracking, communications, and other operational activities.
Depending on the workflow, relevant information may be exchanged between our systems and authorized service providers.
We seek to limit information transmitted through automated workflows to what is reasonably necessary for their intended purposes.
For additional information about Zapier, visit https://zapier.com/privacy.
SECTION 10 - DATA STORAGE AND DATABASE INFRASTRUCTURE
We use database systems and associated infrastructure, including Microsoft SQL database technology, to support our educational services.
These systems may store account information, membership records, educational activity, assessment results, learning progress, and relevant administrative information.
We may use authorized hosting and technical service providers to operate and maintain these systems.
Access to stored information is intended to be limited to authorized personnel and service providers with legitimate operational requirements.
SECTION 11 - INFORMATION SHARING
We may share information with authorized service providers when necessary to operate our services.
Depending on the service, these providers may include:
Shopify for public website and e-commerce operations.
Stripe for applicable student platform payment processing.
Intuit QuickBooks Online for customer records, invoicing, payment-status synchronization, and related accounting activities.
OpenAI for AI-powered educational features.
Zapier for automated workflows.
Google Analytics for website usage analysis.
Vimeo for embedded instructional videos.
Authorized hosting and infrastructure providers.
Other providers necessary to deliver purchased services.
We may also share relevant educational information with authorized schools, programs, and instructors.
Information may be disclosed when required by applicable law or necessary to protect legal rights.
SECTION 12 - ADVERTISING AND ANALYTICS
We use Google Analytics to understand how visitors interact with our website. We may also use Google Analytics on our student training platforms to understand how students use the platform and to measure completed purchases.
Our public website may also use advertising services provided by Google, Facebook, Microsoft Bing, and Shopify Audiences.
These services may use cookies or similar technologies to measure advertising performance or personalize advertisements.
Advertising practices on our public website may differ from those of our student training platforms.
Users may manage applicable advertising preferences through their browsers and the relevant providers' privacy settings.
SECTION 13 - COOKIES AND SIMILAR TECHNOLOGIES
Our website may use functional, performance, analytics, and advertising cookies.
Cookies and browser storage may also support account authentication, educational preferences, and other necessary platform functionality.
Cookie duration depends on the purpose and applicable service.
Users may manage or delete cookies through their browser settings. Google also provides tools for opting out of Google Analytics.
Disabling certain technologies may affect website or application functionality.
Where applicable law requires consent for nonessential cookies or similar technologies, we will provide appropriate consent mechanisms.
Some browsers offer a "Do Not Track" setting. Because there is no common industry standard for these signals, our website and platforms do not currently respond to Do Not Track signals.
Embedded videos on our website and platforms are provided by Vimeo, which may set its own cookies and receive information such as your IP address and browser details when a video loads. For more information, visit https://vimeo.com/privacy.
SECTION 14 - FRAUD PREVENTION
We may use security measures and authorized service providers to detect and prevent fraudulent transactions and unauthorized account activity.
Shopify and other applicable payment providers may temporarily restrict transactions, IP addresses, or payment methods associated with suspicious activity.
Users who believe they have been affected incorrectly may contact us.
SECTION 15 - DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our services, fulfill contractual obligations, maintain educational records, and comply with applicable laws.
Educational progress may remain associated with an account after a paid membership expires so returning students can continue their studies.
Payment and transaction records may be retained when required for accounting, taxation, fraud prevention, or other legal obligations.
Relevant information may also remain in backups for limited periods according to our operational retention practices.
Students may request deletion of their personal information, subject to applicable legal requirements and permissible retention exceptions.
Third-party service providers may maintain information according to their applicable retention practices and contractual arrangements.
SECTION 16 - CHILDREN'S PRIVACY
Our website and individual student registration services are intended for adults aged 18 and older.
We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verified parental consent or other legally required authorization, we will take steps to delete that information.
Any educational access provided to minors through authorized schools or programs must comply with applicable laws and organizational agreements.
If you believe a minor has provided personal information inappropriately, please contact us.
SECTION 17 - YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the right to access, correct, obtain a copy of, or request deletion of your personal information.
You may also have rights to restrict certain processing activities or object to particular uses of your information.
To submit a privacy request, contact support@howtonremt.com.
We may request information reasonably necessary to verify your identity before processing a request.
A. California Residents
California residents may have rights to know, access, correct, and delete personal information.
They may also have applicable rights concerning the sale or sharing of personal information and the use of sensitive personal information.
We will not discriminate against users for exercising applicable privacy rights.
B. European Economic Area Residents
Where applicable, residents of the European Economic Area may have rights to access, correct, delete, restrict, or object to processing of their personal information.
Information may be transferred to and processed in the United States by authorized service providers, subject to applicable legal requirements and safeguards.
SECTION 18 - SECURITY
We use reasonable administrative, technical, and physical safeguards to protect personal information.
These safeguards may include encrypted communications, password protection, access controls, and restrictions on authorized personnel.
Our systems are designed to minimize unnecessary disclosure of student information to external AI providers.
No electronic storage or transmission method is completely secure.
If you believe your account has been compromised, contact us promptly.
SECTION 19 - CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
When changes occur, we will update the date displayed at the beginning of this document.
Where required, we will provide additional notice of material changes.
SECTION 20 - COMPLAINTS
If you are dissatisfied with our response to a privacy concern, you may have the right to contact the appropriate data protection authority or other applicable regulatory agency.
SECTION 21 - QUICKBOOKS INTEGRATION AND BILLING INFORMATION
A. Purpose of the Integration
We may use Intuit QuickBooks Online to create and manage customer records, invoices, payments, credit memos, refunds, and related accounting records for our educational services. The information processed depends on the services purchased and the integration features enabled.
B. Information Exchanged
Relevant information may be exchanged between our platform and QuickBooks, including customer names, email addresses, telephone numbers and billing addresses when provided, organizational details, purchased services, invoice line items and amounts, transaction dates, payment status, credit memos, refund information, and related customer and transaction identifiers.
We use this information to issue and reconcile invoices, maintain accurate billing records, provide customer support, and associate confirmed payments with the appropriate membership or enrollment. The integration may receive automated notifications when relevant billing records change and retrieve the records needed to update our platform.
Educational answers, AI conversations, voice recordings, and competency assessments are not needed for these billing purposes and are not intended to be transmitted through this accounting integration.
C. Payments and Authorized Access
When an invoice provides a QuickBooks-hosted payment link, payment information entered on that page is processed through the applicable Intuit or payment-provider services. Our integration may receive payment status and transaction references to maintain billing records; this does not mean that complete payment card or bank account credentials are transferred into our educational platform.
Authorized personnel may connect the relevant business's QuickBooks company to our platform. Connection credentials and access tokens may be stored to maintain the authorized connection. Access is restricted to personnel and systems that need it for integration operations. Students receiving invoices are not required to connect their own QuickBooks company.
D. Disconnection, Retention and Privacy Requests
An administrator authorized to manage the connected QuickBooks company may revoke the integration's access through QuickBooks or contact us for assistance. Revoking access stops future authorized access through that connection, but it does not automatically delete records already maintained in either system, cancel memberships, or reverse transactions.
Existing billing and accounting records may be retained as described in Section 15, including where needed for tax, accounting, fraud prevention, dispute resolution, or other applicable legal obligations. Privacy requests concerning records held by us may be submitted using the contact information in Section 1. Requests concerning information independently maintained by Intuit are subject to Intuit's privacy procedures and applicable law.
E. Intuit's Privacy Practices
Intuit operates QuickBooks under its applicable terms and privacy practices. For information about Intuit's processing of personal information, visit https://www.intuit.com/privacy/statement/.